AI Genie: Frequently Asked Questions

General Information

1. What is AI Genie?

AI Genie is an AI-powered virtual receptionist that answers your business calls 24/7, schedules appointments, and ensures you never miss a call.

2. Which businesses can benefit from AI Genie?

AI Genie is suitable for various businesses, including hair salons, tradies, restaurants, physiotherapists, vets, pet grooming services, spa wellness centers, car repair shops, real estate agencies, gyms, photo studios, and massage therapy centers.

3. Is AI Genie available 24/7?

Yes, AI Genie operates around the clock, ensuring your business is always available to answer calls, even outside regular working hours.

4. Is AI Genie suitable for small businesses?

Yes, AI Genie is designed to benefit businesses of all sizes by ensuring no call goes unanswered.

5. How does AI Genie improve customer experience?

By providing immediate responses to inquiries, answering common questions, and scheduling appointments promptly, AI Genie enhances customer satisfaction and engagement.

Getting Started

6. How quickly can I set up AI Genie for my business?

Upon purchase, we will scrape your website (if you have one) instantly to pull as much information as we can from it. We then require you to conduct an onboarding interview with our Ai Onboarding Genie. The soon you can complete the onboarding call(s) and answer all the question the soon we can start building your Genie. After we have all your information it can take up to 2 weeks depending on how long it take for you to give feedback and any alterations needed.

7. What happens during the setup interview?

The setup interview, lasting about 20 to 40 minutes, involves discussing your services and business nuances to customize AI Genie's responses effectively. This conversation is hugely important to the quality of Genie.

8. How do I get started with AI Genie?

To get started with AI Genie, simply visit aigenienow.com/sign-up-now and sign up for an account to begin using the service.

9. Is there a trial period to test AI Genie?

While AI Genie doesn't offer a traditional trial period, you can experience AI Genie firsthand by providing your contact details on the website, and AI Genie will call you for a demonstration.

10. What if I don't have a website?

AI Genie can still function effectively by gathering information about your services through a short interview, ensuring it represents your business accurately.

Features and Capabilities

11. How does AI Genie work?

AI Genie answers incoming calls, provides information to callers, takes messages, and schedules appointments directly into your calendar, all while maintaining a friendly and professional demeanor.

12. Can AI Genie schedule appointments?

Absolutely. AI Genie can schedule appointments directly into your calendar, streamlining your booking process.

13. Can AI Genie handle multiple calls at once?

AI Genie can handle up to 10 calls simultaneously, ensuring no customer experiences a busy signal.

14. Can I customize AI Genie's responses?

Yes, AI Genie offers custom call flows tailored to your business needs, ensuring it represents your brand accurately.

15. What if I want to answer certain calls myself?

AI Genie offers customizable call handling scenarios to suit your preferences. For instance, you can set up the system to transfer calls to you for emergencies or when specific services are mentioned. This ensures that you have control over critical interactions while allowing AI Genie to manage routine calls efficiently.

16. Does AI Genie record calls?

Yes, all calls are securely recorded and stored, allowing you to review them for quality assurance and training purposes

17. Will I receive summaries of the calls?

Yes, AI Genie provides detailed call summaries and full transcripts, making follow-ups simple and efficient. We can set up for you to receive either email or sms notifications with the summary of your calls as they happen. Or you will have access to the members portal to view a complete list of all calls.

18. Can I choose the voice for AI Genie?

Yes, you can personalize the voice and accent to align with your brand's unique style, choosing from various male and female voices with different accents. You can even clone your own voice.

19. How does AI Genie integrate with my existing calendar?

AI Genie books jobs or meetings directly into your calendar, keeping your schedule updated and saving you time.

AI Genie seamlessly integrates with various calendar platforms, including:

• Google Calendar

• Apple Calendar

• Outlook Calendar

• Zoho Calendar

• CalDAV (Utilize the CalDAV protocol to connect various other calendar services)

20. Can AI Genie answer FAQs specific to my business?

Yes, during the setup process, AI Genie learns about your business, enabling it to answer frequently asked questions from your customers accurately.

21. Can I update the information AI Genie provides to callers?

Yes, you can update AI Genie's knowledge base to reflect any changes in your services or business information.

22. Can AI Genie handle high call volumes?

Yes, AI Genie is scalable and can manage high call volumes smoothly, handling up to 10 calls simultaneously.

23. How does AI Genie handle different time zones?

AI Genie operates 24/7, making it capable of handling calls from various time zones without any issues.

24. How does AI Genie handle language preferences?

While AI Genie offers voice and accent customization, for specific language requirements, it's recommended to discuss them during the setup process.

Pricing and Plans

25. What is the monthly cost of AI Genie?

The service costs $297 per month, covering up to 300 minutes of call time. Additional call time can be purchased at 65 cents per minute.

26. What if my business receives more than 120 calls per month?

AI Genie's standard plan includes up to 300 minutes of call time per month, accommodating approximately 120 calls (based on an average call length of 2.5 minutes). If your business requires more call time, additional minutes can be purchased at $0.65 per minute.

AI Genie can handle additional calls at a rate of 65 cents per minute beyond the included 300 minutes per month. 120 calls is just an example of a possible quantity of calls.

27. Is there a contract period for using AI Genie?

AI Genie offers a flexible subscription model with no long-term commitment. You can cancel your subscription at any time without any lock-in period.

28. Does AI Genie offer any promotional incentives?

Yes, as a limited-time bonus, upon signing up, you'll receive 50 free vacation vouchers valued up to $1,000 each, which you can use as customer incentives.